Email Address: firstname.lastname@example.org
- The products is guaranteed for 1 year.
- The warranty period of wearing parts is 6 months.
- The gift have no warranty period. If there are missing gifts or quality problems according to the product list, you can contact the company to apply for replacement or replacement within 3 days.
Warranty during the warranty period
After the company's investigation, if there is a quality problem, the company provides free repair or reissue service; if the non-quality problem is caused by after sale product misuse or mishandling, the customer shall bear the corresponding replacement parts cost.
The customer shall bear all costs incurred during the maintenance process, such as labor costs, accessories costs, packaging costs, and round-trip freight. The specific cost is subject to the company's quotation list.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. We will send your address to you.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Unable to provide a valid warranty card and product serial number;
- The product and wearing parts exceed the warranty period;
- Modifying the product without authorization causes damage or malfunction of the product;
- Damage or malfunction of the product caused by use in a working environment other than the specified product;
- Exceeding the product load, etc. or improper maintenance (moisture/mold, etc.) causing product failure or damage;
- The product fails or is damaged due to force majeure (such as fire, earthquake, lightning, flood, etc.);
- The product malfunctions or is damaged due to incorrect installation or incorrect use.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.